Rules of Mini Baccarat

2. Table Layout and Equipment

• 2.1 The game of Mini Baccarat shall be played at a table having numbered places for seated players and a place for the dealer.

• 2.2 The layout cloth covering the table shall display the name and/or logo of the casino, shall have areas designated for the placement of wagers and shall be marked in a manner substantially similar to that shown in diagram "A" or "B" or "C" or "D".

• 2.3 The following equipment shall also be used:

  • 2.3.1 a card shoe or shuffling device from which all cards shall be dealt;

  • 2.3.2 a discard rack or holder capable of holding up to eight decks of cards.

  • 2.3.3 two markers denoting "Player" and "Banker" respectively, which shall be used to indicate the players acting for the Player's Hand and the Banker's Hand respectively.

• 2.4 The table shall have a drop box attached to it.

• 2.5 Where the game in play is Even Money Mini Baccarat a sign indicating the payout odds shall be displayed on the table.

3. The Cards

• 3.1 The game of Mini Baccarat shall be played with either three decks or four decks or six decks or eight decks of cards, each deck having 52 cards without jokers, with backs of the same color and design and a cutting card.

• 3.2 The value of the cards shall be as follows:

  • 3.2.1 any card from 2 to 9 inclusive shall have its face value;

  • 3.2.2 any ten, jack, queen or king shall have a value of zero; and

  • 3.2.3 an ace shall have a value of one.

• 3.3 The point count of a hand shall be:

  • 3.3.1 where the total value of the cards in the hand is a number between O and 9 inclusive, that number; or

  • 3.3.2 where the total value of the cards in the hand is the number 10 or a higher number, the right digit of that number.

• 3.4 Cards shall be checked by a dealer or a game supervisor prior to use on a gaming table.

• 3.5 Cards may be shuffled or pre-shuffled by a multishuffler. Cards are shuffled if they are immediately used in the playing of a game at a table after shuffling. Cards are pre-shuffled if they are secured after shuffling in a designated area until such time as they may be required for use in the playing of a game.

• 3.6 All cards used in the game of Mini Baccarat shall be dealt from a card shoe or shuffling device specifically designed for such purpose and located on the table to the left of the dealer.

• 3.7 No player or spectator shall handle, remove or alter any cards used in the game except as expressly permitted by these rules, and no dealer or other person shall permit a player or spectator to do so.

• 3.8 At the completion of the last coup as determined in accordance with rules 4.9 and 4.10 the cards may, at the discretion of a casino supervisor, be removed from the table and replaced by new cards. The new cards shall be shuffled in accordance with rule 4.1.

• 3.9 When cards are handled by players during any shoe, all the cards from that shoe shall be replaced.

• 3.10 Where a casino supervisor forms the opinion that the cards have become unfit for further use and provided no coup is in progress, the casino supervisor shall direct that the cards be replaced. The new cards shall be shuffled in accordance with rule 4.1.

4. The Shuffle and Cut

• 4.1 Immediately -

  • 4.1.1 before the start of play; and

  • 4.1.2 at the completion of the last coup as determined in accordance with rules 4.9 and 4.10, the dealer shall, unless pre-shuffled cards are introduced, shuffle the cards so that they are randomly intermixed.

• 4.2 Where pre-shuffled cards are to be introduced the dealer shall, upon the request of a supervisor or a player, riffle shuffle the cards immediately prior to the cut.

• 4.3 After the cards have been shuffled or when pre-shuffled cards are introduced, the dealer shall offer the stack of cards, with backs facing away from him/her, to the players to be cut. The player to cut the cards shall be:

  • 4.3.1 the first player to the table if the game is just commencing; or

  • 4.3.2 the player seated to the immediate left of the dealer.

• 4.4 If the player designated in rule 4.3 refuses the cut, the cards shall be offered to each player moving clockwise around the table until a player accepts the cut. If no player accepts the cut, a game supervisor shall cut the cards.

• 4.5 The person designated in rule 4.3 or 4.4 shall cut the cards by placing the cutting card in the stack at least one deck in from either end of the stack.

• 4.6 Once the cutting card has been inserted by the person designated in these rules the dealer shall take all cards in front of the cutting card and place them to the back of the stack, after which the dealer shall insert the cutting card at least twenty cards in from the back of the stack. The stack of cards shall then be inserted in the card shoe for commencement of play.

• 4.7 Before the start of play following each shuffle and cut of cards, the dealer shall:

  • 4.7.1 remove the first card from the shoe or shuffling device, face up;

  • 4.7.2 draw, face down, additional cards equal in number to the face value of the first card drawn; and

  • 4.7.3 burn the first and additional cards drawn.

• 4.8 For the purposes of rule 4.7 a ten, jack, queen and king shall have a face value of ten and an ace a face value of one.

• 4.9 Subject to rule 4.10, whenever the cutting card appears during play, it shall be removed and placed to the side and the coup shall be completed. Upon completion of that coup, the dealer calling the game shall announce "last coup". Upon completion of one more coup, the cards shall be replaced or reshuffled.

• 4.10 Where the cutting card appears as the first card of a coup, it shall be removed and placed to the side and the dealer calling the game shall announce "last coup". Upon completion of the coup, the cards shall be replaced or reshuffled.

• 4.11 When a shuffling device is used, the operation of Rules 4.1 to 4.10 inclusive are amended to the extent necessary for the following to have effect:

  • 4.11.1 prior to the start of play or the introduction of new cards in accordance with rule 3.10 the new decks of cards shall be manually shuffled by the dealer before being placed in the shuffling device;

  • 4.11.2 cards shall be placed in the shuffling device to be shuffled;

  • 4.11.3 the cards shall not be cut; and

  • 4.11.4 the shuffling device takes the place of the card shoe.

5. Wagers

• 5.1 The wagers defined in this rule shall be the permissible wagers at the game of Mini Baccarat:

  • 5.1.1 a wager on the "Player's Hand" which shall -

    • 5.1.1.1 win if the Player's Hand has a point count higher than that of the Banker's Hand;

    • 5.1.1.2 lose if the Player's Hand has a point count lower than that of the Banker's Hand;

    • 5.1.1.3 be void if the point counts of the Player's Hand and the Banker's Hand are equal;

  • 5.1.2 a wager on the "Banker's Hand" which shall -

    • 5.1.2.1 win if the Banker's Hand has a point count higher than that of the Player's Hand;

    • 5.1.2.2 lose if the Banker's Hand has a point count lower than that of the Player's Hand;

    • 5.1.2.3 be void if the point counts of the Banker's Hand and the Player's Hand are equal;

  • 5.1.3 a "Tie" bet which shall win if the point counts of the Player's Hand and the Banker's Hand are equal and shall lose if such point counts are not equal.

• 5.2 All wagers shall be placed by means of chips and/or casino promotional tokens or vouchers.

• 5.3 A wager by a player shall be placed on the appropriate wagering areas of the Mini Baccarat layout prior to the first card being dealt for each coup.

• 5.4 Until a decision and settlement has been made in respect of any wager, no wager may be handled, placed, increased or withdrawn after the first card of the coup has been dealt.

• 5.5 A casino supervisor may permit up to three players to wager on any one wagering area of the layout.

• 5.6 For any coup a player may wager on:

  • 5.6.1 the Player's Hand; or

  • 5.6.2 the Player's Hand and a Tie; or

  • 5.6.3 the Banker's Hand; or

  • 5.6.4 the Banker's Hand and a Tie; or

  • 5.6.5 a Tie, or

  • 5.6.6 with the approval of a Casino Duty Manager, the Banker’s Hand and the Player’s Hand; or

  • 5.6.7 with the approval of a Casino Duty Manager, the Banker’s Hand and Player’s Hand and a Tie.

• 5.7 Where it is not possible to pay a wager exactly in chips it shall be paid to the next highest amount to which payment can be made in chips.

6. Minimum and Maximum Wagers

• 6.1 The minimum and maximum wagers permitted by a player and/or the table differential shall be shown on a sign at the table. Unless stated on the sign, wagers are not required to be made in multiples of the minimum. The sign may also state the minimum unit in which wagers may be made above the table minimum.

• 6.2 Where the total of the wagers for a coup exceeds the table differential displayed on the table sign, the dealer may reduce wagers pro rata on either the Player's Hand or Banker's Hand so that the total no longer exceeds the table differential.

• 6.3 Any wager less than the stated minimum or greater than the stated maximum made by a player and not rejected prior to the first card being dealt for a coup shall be treated as a valid wager.

• 6.4 A casino supervisor may alter the limits on a gaming table at any time except that a minimum wager can only be changed to a higher minimum if a sign indicating the new minimum and proposed time of change has been displayed at the table at least 20 minutes before the change.

• 6.5 A casino supervisor may allow a player to wager in excess of the stated maximum wagers permitted on that table, provided that a sign denoting the new minimum and maximum wagers for that player is placed on an appropriate area of the table.

7. The Initial Deal

• 7.1 Immediately before the start of each coup, the dealer shall announce "no more bets".

• 7.2 There shall be two hands dealt, one of which shall be designated as the Player's Hand and the other as the Banker's Hand.

• 7.3 Four cards shall be dealt from the shoe or shuffling device. The first and third cards shall respectively represent the first and second card of the Player's Hand and the second and fourth cards dealt shall respectively represent the first and second cards of the Banker's Hand.

8. Dealing Methods

• 8.1 The game shall be conducted in accordance with one of the following methods, namely ‘Method A’, ‘Method B’, ‘Method C’, or ‘Method D’ providing that the use of either ‘Method C’ or ‘Method D’ is :

  • 8.1.1 approved by a person exercising the functions of a Casino Duty Manager or higher;

  • 8.1.2 only conducted on a table layout marked in a manner substantially similar to that shown in "diagram C".

• 8.2 When a shuffling device is used it shall be retained by the dealer at all times, and when a card shoe is used it shall be retained by the dealer except when ‘Method C’ or ‘Method D’ is in use.

• Method A

• 8.3 The dealer shall:

  • 8.3.1 deal the cards for both the Player's Hand and the Banker's Hand face upwards in the area designated on the table layout; and

  • 8.3.2 announce the point count of the Player's Hand and then the point count of the Banker's Hand.

• Method B

• 8.4 This method shall only be used with prior approval of, and subject to any conditions imposed by, an inspector.

• 8.5 The dealer shall pass the cards for the Player's Hand and the Banker's Hand face downwards to the players with the highest amount wagered on the Player's Hand and the Banker's Hand respectively.

• 8.6 If a player with the highest amount wagered on either hand refuses to accept the cards, the cards shall be passed face downwards to the player having the next highest amount wagered on that hand.

• 8.7 In the event that two or more persons have made a wager on either hand which constitutes the highest amount wagered on that hand, the dealer shall first pass the cards face downwards to that player with the equal highest wager who occupies the seat nearest to the right of the dealer.

• 8.8 If that player refuses to accept the cards, the cards shall be passed face downwards by the dealer to the next person with the equal highest wager, moving counter clockwise around the table.

• 8.9 Markers denoting "Player" and "Banker" respectively shall be placed in front of the players who accept the cards on the Player's Hand and the Banker's Hand.

• 8.10 The cards for either the Player's Hand or the Banker's Hand shall be retained by the dealer in the event that:

  • 8.10.1 no player has wagered on that hand; or

  • 8.10.2 all players wagering on that hand refuse to accept the cards.

• 8.11 The cards for the Player's Hand and the cards for the Banker's Hand shall not be passed out at the same time. Only one set of cards, either the Player's Hand or the Banker's Hand, shall be handled by the players at any one time.

• 8.12 A player designated to handle the cards must ensure that the cards remain continually in full view of everyone participating in the game and do not leave the area of the table layout nor are held away from the table.

• 8.13 Having checked the cards the designated player may expose the hand.

• 8.14 The dealer shall:

  • 8.14.1 collect the cards and place them face upwards on the area designated on the layout;

  • 8.14.2 turn over any cards that are not exposed by the players;

  • 8.14.3 announce the point count of the Player's Hand and then the point count of the Banker's Hand.

• Method C

• 8.15 The dealer shall offer the shoe counter-clockwise commencing with the player in the lowest numbered seating position and who has placed a wager.

• 8.16 Should all Players decline the shoe, the game shall be dealt in accordance with either ‘Method A’ or ‘Method B’.

• 8.17 For the purpose of dealing the cards, a player accepting the shoe:

  • 8.17.1 acts as ‘Banker’ playing the Banker’s Hand with the dealer playing the Player’s Hand; or

  • 8.17.2 with the prior approval of the casino supervisor, acts as ‘Player’ playing the Player’s Hand with the dealer playing the Banker’s Hand.

• 8.18 A player accepting the shoe shall retain control of the shoe until either the player elects to pass the shoe or the player’s wager loses or the player is directed by the casino supervisor to forfeit control of the shoe.

• 8.19 A player who accepts the shoe must only draw cards at the instruction of the dealer and shall deal cards face downwards.

• 8.20 A casino supervisor may direct a player accepting the shoe to forfeit control of the shoe.

• 8.21 Marker buttons denoting ‘Player’ or ‘Banker’ shall be placed in front of the Player accepting the shoe and shall denote the hand to be played by the Player.

• 8.22 A player designated to handle the cards must ensure that the cards remain continually in full view of everyone participating in the game and do not leave the area of the table layout nor are held away from the table.

• 8.23 Having checked the cards the designated player may expose the hand.

• 8.24 The dealer shall:

  • 8.24.1 collect the cards and place them face upwards on the area designated on the layout;

  • 8.24.2 turn over any cards that are not exposed by the players;

  • 8.24.3 announce the point count of the Player's Hand and then the point count of the Banker's Hand.

• Method D

• 8.25 At the commencement of each coup, the dealer shall offer the shoe commencing with the player with the highest amount wagered on the area of the layout designated as ‘Banker’ or ‘Player’, moving to the next highest wager should that player decline the shoe, and so on until a player accepts the shoe. Should two or more players have wagers of an equal amount, the shoe shall be offered to the player in the lowest numbered seating position.

• 8.26 Should all players decline the shoe, the game shall be dealt in accordance with either ‘Method A’ or ‘Method B’.

• 8.27 For the purpose of dealing the cards, a player accepting the shoe:

  • 8.27.1 acts as ‘Banker’ playing the Banker’s Hand with the dealer playing the Player’s Hand; or

  • 8.27.2 with the prior approval of the casino supervisor, acts as ‘Player’ playing the Player’s Hand with the dealer playing the Banker’s Hand.

• 8.28 A player who accepts the shoe must only draw cards at the instruction of the dealer and shall deal cards face downwards.

• 8.29 A casino supervisor may direct a player accepting the shoe to forfeit control of the shoe.

• 8.30 Marker buttons denoting ‘Player’ or ‘Banker’ shall be placed in front of the Player accepting the shoe and shall denote the hand to be played by the Player.

• 8.31 A player designated to handle the cards must ensure that the cards remain continually in full view of everyone participating in the game and do not leave the area of the table layout nor are held away from the table.

• 8.32 Having checked the cards the designated player may expose the hand.

• 8.33 The dealer shall:

  • 8.33.1 collect the cards and place them face upwards on the area designated on the layout;

  • 8.33.2 turn over any cards that are not exposed by the players;

  • 8.33.3 announce the point count of the Player's Hand and then the point count of the Banker's Hand.

9. Dealing of Additional Cards

• 9.1 Following the announcement of the point counts of each hand, a third card shall be dealt to each hand if so required pursuant to rules 9.2 to 9.5 inclusive.

• 9.2 If the point count of the Player's Hand or the Banker's Hand after the initial four cards are dealt is 8 or 9, which is called a "natural", no more cards shall be dealt to either hand.

• 9.3 If the point count of the Banker's Hand is 0 to 7 inclusive after the initial four cards are dealt, the Player's Hand shall:

  • 9.3.1 draw (i.e. take a third card); or

  • 9.3.2 stand (i.e. not take a third card), in accordance with the requirements of Table 1 below.

  TABLE 1 : PLAYER’S HAND

• 9.4 When the "Player's Hand" draws, the "Banker's Hand" shall:

  • 9.4.1 draw (i.e. take a third card), or

  • 9.4.2 stand (i.e. not take a third card), in accordance with the requirements of Table 2 below.

  TABLE 2 : BANKER’S HAND
  Third card drawn by Player's Hand

   

• 9.5 When the Player's Hand stands, the Banker's Hand shall draw a third card if the point count of the Banker's Hand is 0 to 5 inclusive.

• 9.6 Any third card required to be dealt to the Player's Hand or the Banker's Hand under:

  • 9.6.1 dealing Method A shall be dealt face upwards in the area designated on the layout;

  • 9.6.2 dealing Method B shall be:

    • 9.6.2.1 passed face downwards to the persons designated to receive the initial cards dealt to the respective hands for that coup; and

    • 9.6.2.2 the provisions of rules 8.11, 8.12 and 8.13 shall apply as if the third card were the initial two cards of the coup.

  • 9.6.3 dealing Method C shall be:

    • 9.6.3.1 passed face downwards to the persons designated to receive the initial cards dealt to the respective hands for that coup; and

    • 9.6.3.2 the provisions of rules 8.22, 8.23 and 8.24 shall apply as if the third card were the initial two cards of the coup.

  • 9.6.4 dealing Method D shall be:

    • 9.6.4.1 passed face downwards to the persons designated to receive the initial cards dealt to the respective hands for that coup; and 

    • 9.6.4.2 the provisions of rules 8.31, 8.32 and 8.33 shall apply as if the third card were the initial two cards of the coup.

• 9.7 In no event shall more than one additional card be dealt to either hand.

• 9.8 The dealer shall:

  • 9.8.1 where applicable, collect any additional cards dealt in accordance with rule 9.6.2 and place them face upwards on the area designated on the layout;

  • 9.8.2 announce the final point count of each hand and the result of the coup.

10 Even Money Mini Baccarat

• 10.1 Where the game in play is Even Money Mini Baccarat the approved rules of Mini Baccarat shall apply, except where the rules are inconsistent with the rules of Even Money Mini Baccarat, in which case the rules of Even Money Mini Baccarat shall prevail.

11. Settlement

• 11.1 Settlement of wagers after the announcement of the result of the coup shall be as follows:

  • 11.1.1 a winning wager on the Player's Hand shall be paid at the odds of 1 to 1;

  • 11.1.2 a winning wager on the Banker's Hand shall be paid at the odds of 1 to 1, less a 5% commission or vigorish on the amount won which shall be collected from a player at the time the winning payment is made;

  • 11.1.3 a winning wager on a Tie bet shall be paid at the odds of 8 to 1.

• 11.2 Where the game in play is Even Money Mini Baccarat settlement of wagers after the announcement of the result of the coup shall be as follows:

  • 11.2.1 a winning wager on the Player’s Hand shall be paid at odds of 1 to 1;

  • 11.2.2 a winning wager on the Banker's Hand shall be paid at odds of 1 to 1 except where the Banker’s Hand has a point count of 6 - in which instance, the winning wager shall be paid at odds of 1 to 2;

  • 11.2.3 a winning wager on a Tie bet shall be paid at odds of 8 to 1.

12. Irregularities

• 12.1 When a dealer, or designated player, misdeals cards to a hand, a reconstruction of the cards shall be attempted in order to comply with the dealing procedures of rule 7.3.

• 12.2 After a reconstruction has occurred and prior to any cards being exposed, each player shall have the option of removing his or her wager prior to the coup resuming provided that once a wager has been removed it cannot be replaced or remaining wagers either added to or reduced. If all wagers are removed, then the coup shall be declared void.

• 12.3 When a hand cannot be reconstructed, following a misdeal or where more than two cards are dealt to a hand on the initial deal, the coup shall be void.

• 12.4 A third card dealt to the Player's Hand when no third card is authorized by these rules shall become the third card of the Banker's Hand if the Banker's Hand is obliged to draw in accordance with Table 2 of rule 9. If, in such circumstances, the Banker's Hand is required to stand, the card dealt in error shall become the first card of the next coup.

• 12.5 If a card that would have been the first card of the next coup has been disclosed or is found face upwards in the shoe or shuffling device, that card shall become the first card of a no bet coup.

• 12.6 When a no bet coup arises, the cards shall be dealt in accordance with Method A, and no wagers shall be permitted.

• 12.7 If a card is found face upwards in the shoe or shuffling device after the first card of a coup has been dealt, the card shall be played as if it were found face downwards, subject to rule 12.5.

• 12.8 If there are found to be insufficient cards in the shoe to complete a hand that coup shall be void.

13. Shuffling Device Malfunction

• 13.1 This rule, and rules 13.2 to 13.3, apply if all of the following conditions are satisfied:

  • 13.1.1 A shuffling device is in use for a game of Mini Baccarat; and

  • 13.1.2 It becomes evident, in a coup for which 1 or more cards have been dealt, that the shuffling device is no longer capable of operating in the way it is intended to operate; and

  • 13.1.3 the malfunctioning of the shuffling device has not operated to the disadvantaged of the casino operator or a player; and

  • 13.1.4 another shuffling device is readily available; and

  • 13.1.5 it is practicable to transfer cards to another shuffling device.

• 13.2 Where a shuffling device malfunctions without causing any damage to the cards in the shuffling device, the cards in the shuffling device must be transferred to another shuffling device and the game continued.

• 13.3 Where a shuffling device malfunctions and causes damage to any card in the shuffling device:-

  • 13.3.1 the damaged cards in the malfunctioning shuffling device are to be removed from play; and

  • 13.3.2 the undamaged cards still in the malfunctioning shuffling device are to be transferred from the malfunctioning shuffling device to another shuffling device; and

  • 13.3.3 the damaged cards are to be replaced with cards from a new deck, and the replacement cards are to be placed in the shuffling device containing the cards transferred from the malfunctioning shuffling device; and

  • 13.3.4 the game is continued.

• 13.4 Where a shuffling device malfunctions and the casino operator or a player is disadvantaged by reason of the malfunction, the coup is terminated, and the amount wagered by each player must be returned to the player.

• 13.5 Where a shuffling device malfunctions and rules 13.1.4 or 13.1.5 can not be satisfied:

  • 13.5.1 each player must be given the opportunity to have each amount wagered by the player in the coup returned to the player; and

  • 13.5.2 any damaged card must be replaced with cards from a new deck; and

  • 13.5.3 the replacement cards, if any, and any undamaged cards in the shuffling device are to be shuffled and cut in the same way as applies under rule 4; and

  • 13.5.4 the coup for the players who elected not to have their wagers returned is completed using a dealing shoe.

14. General Provisions

• 14.1 A person shall not, either alone or in concert with any other person, use or control at or near a gaming table or location related to the playing of a game a calculator, computer, or other electronic, electrical or mechanical apparatus or device that is capable, with respect to a game or a part thereof, of recording, projecting, analyzing or transmitting an outcome or the changing probabilities or the playing strategies to be used.

• 14.2 Rule 14.1 shall not apply to use or control by an agent or employee of the casino operator or an inspector where such person is acting in the course of their duty.

• 14.3 Where a casino supervisor is satisfied that a person has contravened any provision of rule 14.1, he/she may:

  • 14.3.1 declare that any wager made by the person is void;

  • 14.3.2 direct that the person shall be excluded from further participation in the game;

  • 14.3.3 exclude the person from the casino in line with the provisions of section 79 of the Act;

  • 14.3.4 cause the person(s) in possession of a prohibited device to be detained until such time as an inspector or a police officer has attended and assumed responsibility for the situation.

• 14.4 A casino supervisor may invalidate the outcome of a game if:

  • 14.4.1 the game is disrupted by civil commotion, fire, riot, brawl, robbery, an act of God; or

  • 14.4.2 any fraudulent act is perpetrated by any person that, in the opinion of the casino supervisor, affects the outcome of the game.

• 14.5 Where the outcome of a game is invalidated under rule 14.4, all wagers made by the players for that particular result may be refunded provided that a casino supervisor may direct that the wager of any player referred to in rule 14.4.2 be forfeited.

• 14.6 A player shall not be advised by an employee of the casino on how to play, except to ensure compliance with these rules.

• 14.7 No spectator or any player wagering at any table may, unless requested by a player, attempt to influence, influence or offer advice to that player regarding that player's decisions of play.

• 14.8 A casino supervisor may change the game in play (from or to Even Money Mini Baccarat) providing that a sign indicating the game to be implemented and the proposed time of the change has been displayed at the table at least 20 minutes prior to the change or with the consent of all players participating in the current game.

• 14.9 A casino supervisor may close a gaming table at which players are present provided a sign showing the proposed time of closure has been displayed at the table for at least 20 minutes before the closure.

• 14.10 A player who abstains from placing any wagers for three consecutive rounds of play, while all other seats or positions at the table are in use, may be required to vacate his/her seat or position.

• 14.11 Players and spectators are not permitted to have side bets with or against each other.

• 14.12 Any dispute or complaint concerning a casino game shall be referred for decision in the first instance to a game supervisor, subject to a review (if requested) by a casino supervisor. The decision of the casino supervisor shall be final, subject to rule 14.13.

• 14.13 Complainants in all unresolved disputes shall be advised of the presence of, and their right to consult, an inspector. Where a complainant requests review of the decision by an inspector, the inspector shall investigate the complaint in accordance with section 110 of the Act.

• 14.14 A copy of these rules shall be made available for inspection upon request.